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Clinical Systems Implementation Two Things You Need to Do!

By now, however, you probably realized that clinical systems selection is just the tip of the iceberg. Clinical systems implementation can be a tricky business.

All the business cases in the world won’t help if the system doesn’t get rolled out properly, and even the most perfect of clinical systems won’t be of any benefit if implemented in a vacuum. You can even get help from professionals via for the proper clinical implementation.

Spare Some Change (Management)

Any time there are changes, there are going to be problems. People don’t like change. The lack of a change management strategy is one of the biggest reasons these shiny new clinical systems fail to deliver on what they promise. 

In short, management needs to communicate the changes well before they start happening so people can prepare themselves for any clinical trial software.

Really what needs to happen is essentially a marketing campaign – first teasing the upcoming changes, then some ‘benefits management, setting expectations for future shifts in the way things work, a big launch that’s given some degree of fanfare, and a follow-up campaign to reinforce the new order of things.  

People Power

While this is covered to a degree in the change management piece, it goes a lot deeper than that. First, you need to find the system a home – who is going to ‘own’ the CTMS software? Is it clinical project management? 

You also need to make sure that every layer of the organization that will be affected by the new CTMS software or other clinical software is addressed in a more ‘personal’ manner. Have conversations with individuals to get a better understanding of their concerns and perhaps more importantly get an idea of their expectations of the new clinical system.