A Facebook Chatbot is a new bot that automatically integrates into the Messenger system and enables instant direct interaction with the users as it concerns their queries, orders, etc. Chat Bots help automate most of the common consumer service functions on a messaging platform, like Facebook Messenger. It can help customers find answers to their questions right away. It can even suggest them related products in the market. This innovative feature has the potential to make life easier for customers by reducing the need for customer care representatives. Thus, this new feature of Facebook Messenger could be a savior for companies that depend on customer feedback to guide them.
The use of chat bots in Facebook Messenger cuts down on the need for salespeople to visit or personally answer phone calls made by customers. Instead, the chat bots take up the responsibility of taking calls until the customer has left messages. Such features will save time that would otherwise have gone to waste. The best part about these Facebook Chatbot is that they are integrated with systems like Facebook's Graphical User Interface, making interactions with its users very smooth and easy.
When a person calls up the representative, the bot will automatically join the call, listening and responding to any queries that may come across its crystal clear voice. In a way, this helps reduce the number of calls that need to be taken by the representative. The customer will just have to send a message to the Facebook messenger bot and it will send a response back to him. All this can happen in just one conversation, saving both time and effort.
The first step that a customer should take to start using a Facebook Messenger Bot is to set it up as a fan page. This page will allow fans to interact with the bot as well as other members of the community. One can invite friends to the page and let them join in on the fun. Users can even leave feedback as well as post their questions on chat bots FAQ page.
Users must make sure that the Facebook Messenger Bot is updated with relevant information, especially with new products from Facebook. A user will have to search for relevant and updated information from the social media giant's website and feed the information into the bot. In order to do that, one has to go through all the steps in the Facebook Community Guide.
The Facebook Messenger Bot is not only beneficial to customers but also to Facebook itself. Bots can help Facebook monitor and track user activity and also make it easier for the social media giant to generate interest from the users. Without these chat Bots, it would be hard for Facebook to generate communication with its users. As the Facebook Messenger Bot continues to evolve, so will the role it plays in helping Facebook grow into a massive online entity.
The Facebook Messenger Bot uses Facebook's internal messaging system to send messages to other bot users. A bot user then replies to the original message sent by the Messenger Bot. Bot owners can customize the Facebook Messenger Bot by changing or updating the Bot's text or by changing the colors used in the bot's interface. Bot owners can also opt to hide chat buttons or make them appear much larger than they actually are. This works the same way as the Facebook Dashboard does.
In essence, the Facebook Messenger Bot is a simple wrapper around Facebook's internal chat system. It enables users to interact more easily with other users and has many other uses. Facebook users can also use their bot to search for conversations and user information within chat Bots. If you have any questions about the Facebook Messenger Bot, you can ask questions in its FAQ section below.